All orders are shipped within 2 business days of purchase via UPS (alternatively, for some countries other couriers may be used as we strive to use the fastest courier possible.) You will be notified through email when the order has been shipped with a tracking number and a link to the shippers website. Once a product has been shipped, The Vintage Studio is not responsible for lost packages in transit.
All packages sent within the UK will be sent Next Day Delivery from when it is shipped at a flat rate of £9.95 per purchase. The package will typically arrive within 1-3 days of shipment. Due to current situations with COVID-19, items may take slightly longer to arrive than usual.
International packages are also sent via fastest delivery at a flat rate of £19.95 and typically arrive within 7 days after dispatch. If you live outside of the UK your package may be subject to custom fees, please look into these before purchase as The Vintage Studio is not responsible for any custom fees, taxes or tariffs upon delivery. Due to current situations with COVID-19, items may take slightly longer to arrive than usual.
As a result of BREXIT, we understand the frustration it has caused with custom charges etc. in Europe. We have been sending packages via a method in which customs are minimised, if you are unsure about the suspected charges feel free to email us ( firstname.lastname@example.org ) and we can look into any estimated custom costs.
Due to the small nature of The Vintage Studio and the delicacy of some of the products, unfortunately, returns and exchanges are not accepted. Thank you for your understanding.
Custom orders are non refundable with them being 1/1 pieces made specifically to your measurements. The Vintage Studio is not responsible for miss measurements, it is the customers responsibility to give true measurements for custom orders.